+ RSSDealing with Cancellations When Ordering Wholesale Chinese Merchandise
A majority of the China wholesale trade is carried through the online mode. Most of the Chinese wholesalers maintain sites that are user-friendly and make the entire process of shopping for discount price goods undemanding for the customer. However, sometimes issues do arise and a fraction of them are directed towards the cancellation mode. It should be noted that cancellations are rarely seen when making an online purchase of Chinese stock products but they do happen. The most common reason that orders are often cancelled is because payments claimed to have been made by the customer could not ascertained by the wholesaler, i.e. they could not be verified. Another common reason why orders are often cancelled by wholesale dealers is simply because the required item is not in stock.
What is verifiable payment?
It is also crucial is understand what is meant by verification of payment. Since, PayPal is one of the commonest mediums of making payments, it is best to explain this by citing a PayPal payment. If a payment has been made through a PayPal account but the listed name/address are different from the ones provided as the shipping address and the customer is unable to communicate and explain a verifiable reason for the same, then the payment is deemed unverified and hence, the order has to be cancelled and the payment has to be refunded. Most Chinese wholesalers will try to make repeated efforts to seek the payment, but if the payment is still stuck then the order is usually cancelled.
However, different China wholesale good providers have varying policies for canceling an order. While some of them could be hasty to cancel the order at the slightest hint of a payment not coming through or not being verifiable, the more quality-oriented wholesalers like B2CStock make an honest attempt to establish contact with the customer. In fact, they insist upon trying to establish a route of communication with the customer to resolve the issue. However, if the communication cannot be established by using all standard mediums, then the payment is returned to the customer after five days from the date of its receipt.
Communication about Cancellation: Many customers have been found complaining about the fact that they were never informed about the cancellation on time and neither was the reason for it explained. This is why it becomes vital to buy wholesale products from Chinese wholesaler at cheap prices from dependable providers like B2CStock that have a stringent system of updating every customer throughout the purchasing process. As a result, every activity from the point of securing an order to the actual receipt of payment and delivery of goods is continuously tracked and is simultaneously communicated with the customer. In case, any issues do arise, the consumer is duly notified beforehand to ensure that the situation is resolved at the earliest.
B2CStock employs the services of a dedicated set of customer service representatives who are responsible for contacting the customer either by phone or by e-mail to put forth the problem and then guide them to seek an easy solution.
